Frequently Asked Questions

  • How do you determine sizes?

We offer our products in different sizes. The size of our rectangular products is the length of the longest side. For round products, it is the diameter. The rest of our products are measured by taking the points furthest from each other.

  • Where do I enter my promo code?

Add the item(s) you want to purchase to your cart. Then click "View Cart" to see your cart page. Press "Proceed to Checkout" and you should see a field for a promo code or gift certificate. Enter your code in the field and click "Apply". This will update your order total.

  • Will my metal product rust?

Our metal products are powder coated and cured in a 400 degree oven, which protects your panel from the elements. Our stainless steel products are naturally rustproof due to the properties of this material. Corten, on the other hand, quickly develops a beautiful rusty patina, as we already deliver it with pre-oxidation.

  • Do you ship internationally?

Yes, we ship internationally! Shipping costs vary depending on size and destination country. For deliveries within Europe, it's around €12.90.

  • What are your return conditions?

Since our products are personalized, they cannot be returned for a refund. If you receive a product that is not compliant or if you notice a missing item, let us know within three business days of receipt. We will quickly find a solution.


For non-personalized products, you have a 2-week return period, but the return costs will be at your expense.
Once you receive a confirmation email stating that your order is in production, it is no longer possible to make changes. If you want to change the text, size or color at this stage, we unfortunately have to charge 20% of the original price.

  • How do I hang my metal sign?

Most of our signs are lightweight and can be easily hung with a single nail. Our street signs and house numbers come with bolts and mounting hardware. For stainless steel signs, we often prefer to glue them with silicone. If you want holes in your sign, just send us a little message with your order!

  • Can you create a custom design for me?

Sure! You can use our request form here: Request. If you already have sketches or files, feel free to attach them.

  • How to be informed about your promotions?

We often offer deals and discounts, but the best thing to do is to subscribe to our newsletter. Sign up by clicking "Subscribe" at the top right of the screen. You'll have an advantage, because our promos are sent to our subscribers first!

  • I need an item by a specific date. What should I do?

As we do not have an expedited delivery service, we advise you to order at least 4 weeks before the desired date. Even if we manage the production well, delivery can take 2-3 days in Germany, but sometimes up to a week. Better to plan a little more time.

  • What delivery service do you use?

We ship all our products with DHL. Depending on your location, it can take between 3 and 5 days. As soon as your order is shipped, we will send you an email with the tracking number so you can see where your package is!

  • What colors do you offer?

At the moment, we offer the following finishes for your metal decorative items:

Black (RAL 9005)

White (RAL 9010)

Anthracite (RAL 7016)

Gold

Stainless steel

Corten (rusty effect)

Our powder coated products follow a careful process to ensure a durable surface, whether indoors or outdoors.

  • What is the thickness of the steel in your products?

Our custom products are cut from 2mm steel. Non-custom products are made from 1.5mm steel. This thickness was chosen to ensure you get a strong, quality item, while still being light enough to hang on your wall or door.

  • How long does it take to manufacture my order?

In general, production takes 7 to 10 business days. We can start production only when we have received your order and the final design. Corten takes a little longer, because we "rust" it before shipping, so that its patina develops properly.

  • Do I need to create a customer account?

No, you don't have to create an account if you don't want to. You can also order as a guest. In this case, your information will not be saved.

  • My tracking number says the package is delivered, but I haven't received it!

We will do everything to help you find it. Sometimes it is enough to contact DHL with your tracking number. Often the package is just waiting at a post office to be picked up.

  • Can't find the answer to your question?

Contact us here.

info@steelmonks.fr

Frequently Asked Questions

How are your sizes determined?


We offer our products in different sizes. The size of our rectangular products is the longest length of the sides. The size of circular products represents the diameter. The rest of our products are measured by the longest points relative to each other.

Where do I enter my promo code?


Once you have added the item(s) you wish to purchase to your cart, click on View Cart. This will take you to your cart page. Now click on checkout, you should then see the field with the gift certificate discount code. Enter your code in the field and click "Apply". This should adjust your amount.

Will my metal product rust?


Our metal products are powder coated and cured in a 400 degree oven, protecting your sign from the elements. Our stainless steel products are durably rust resistant due to the properties of this particular material.
The corten steel option develops a uniform noble rust in a short time and we deliver it "pre-rusted".

Do you ship internationally?


We ship internationally!
The costs depend on the size and differ from country to country. For European shipping, it costs around €12.90.

What are your return conditions?


Due to the special manufacturing of our products, items cannot be returned to us for a refund. If you have received an item that is not the correct one or if you think that something is missing from your order, please inform us within three working days of receiving your goods. We will then find a solution at short notice.
For non-personalized products, the return period is two weeks. In this case, the return costs are the responsibility of the buyer.
Once you have received an email informing you that your order has gone into production or has even already been produced, we can no longer make any changes to it.
If you still want to change the text, size or color, we will unfortunately have to charge you 20% of the original price.

How do I hang my metal plaque?


Most of our signs are quite light and can be hung on a single nail without any problems. Our street signs and house numbers come with bolts and the corresponding fixing material. Stainless steel signs are preferably glued with silicone. If you would like your sign to be drilled, simply send us a short message when ordering.

Can you create a custom design for me?
With pleasure! You can find our application form here: Application
If you already have projects or files, do not hesitate to send them to us.

How can I be informed about offers?
We regularly have offers and discounts, but we recommend that you subscribe to our newsletter. Sign up by clicking on the "Subscribe" tab in the upper right corner of your screen. This gives you a great advantage, as we always send our special offers to our email subscribers first!

Can you create a custom design for me?


With pleasure! You will find our application form here: Application
If you already have projects or files, do not hesitate to send them to us.

I need an item by a certain date. How can I guarantee it?


As we do not offer an expedited delivery service, we recommend that you order your item at least 4 weeks before the desired date. We do have influence on production, but once your plate is shipped, this is no longer the case. In Germany, it often takes 2-3 days, but sometimes also a week. Please allow some time for this.

What shipping service do you use?


We ship all our products with DHL.
Depending on where you are located, it can take between 3-5 days for your package to arrive. When your order is shipped, we will email you the tracking number so you can track your order accurately!

What colors do you offer?


We currently offer the following finishes for your metal decor item:
black (RAL 9005)
White (RAL 9010)
Anthracite (RAL 7016)
Gold
Stainless steel
Corten steel (rust)

Our powder coated items go through a detailed process to ensure the surface is properly prepared and the paint lasts a long time indoors or outdoors.

What is the thickness of the steel used for your products?


Our custom products are cut from 2mm steel. Our non-custom products are made from 1.5mm. This thickness has been chosen to give you a strong, quality item, but not too heavy to hang on your wall or door.

What is the manufacturing time for my order?


The general manufacturing time for most products is 7-10 business days. We cannot produce your item until we have received your order and final design. Corten steel takes a few days longer, as we "pre-rust" it for you and the noble rust has to develop a little first.
(Processing times may vary somewhat depending on popular ordering times and the number of orders produced).

Do I need to create a customer account?


No, you don't have to create an account if you don't want to. You can do it yourself. You can also check out as a guest. But in this case, no data from your order will be saved.

My tracking number says delivered, but I haven't received my order?


On our side, we can do everything in our power to find out where the goods are. Experience shows that search requests always take at least two weeks. In this case, you may also be able to contact DHL with your shipment number. Sometimes the packages are simply deposited at a post office and wait to be collected.

Can't find the answer to your question?


Do not hesitate to contact us here.