We are here to help you with pleasure.
We will be happy to help you.
Do you have any questions about our delivery? Or do you want to know how we ship your order? You will find all the information here.
Our orders are sent by DHL. Our processing time is 15 working days.
Our orders are sent by DHL. Our processing time is 15 working days.
To ensure you have the best possible experience, we strive to be by your side throughout your order.
To ensure you have the best possible experience, we strive to be by your side throughout your order.
We send all the panels sold in our shop free of charge for purchases over €99.
We send all the panels sold in our shop free of charge for purchases over €99.
We ship with DHL within Germany.
Processing time is 7-10 business days .
Delivery time is 3 to 5 working days .
We can start producing your item only once we have received your order, final design and payment.
For special orders, shipping is handled individually and charged extra.
(Processing times may vary slightly depending on peak demand periods and the number of orders in production.)
If your delivery is delayed, we will do everything possible to find out where your package is.
If more than 15 days have passed since your order and you still have not received your product, contact us here.
The searches usually take at least 2 weeks. In this case, you can also contact DHL directly with your tracking number. Sometimes the packages are simply waiting at a post office, ready to be picked up.
We are available Monday to Friday from 8:00 am to 4:00 pm. Write us an email at info@steelmonks.fr